Privacy Policy for the KCS Group Website

Who This Policy Covers

This policy covers personal information that KCS Group Ltd, an electrical contractor at 16 Maple Fields Circle, Aurora, ON L4G 3X7, collects through this website.

We handle personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA), the federal law that applies to private-sector organizations collecting personal information in the course of commercial activity. This page describes our practices in plain language; it is not legal advice.

What We Collect Through the Forms

We collect only what you type into a callback or contact form, plus the page you sent it from.

• Your name
• Your phone number and email address
• Your company name and site location, if you provide them
• The service you are asking about and your message
• The page on this website where you submitted the form, and the date and time

Please do not send health information, payment details or passwords through the forms. Like most websites, our hosting server keeps standard technical logs, such as IP addresses and browser types, to keep the site secure and working.

How We Use Your Information

We use the information you send only to respond to your request and to provide the services you ask about.

• To call or email you back about your enquiry
• To prepare a scope, schedule or quote for your site
• To keep a record of the work we agree to do for you
• To protect the website and our inbox from spam and misuse

We do not sell, rent or trade your personal information, and we do not add you to marketing lists from a form submission.

Email Delivery and How Long We Keep It

Each form submission is delivered by email to our office inbox, and the website keeps its own copy for 30 days, after which that copy is deleted.

The 30-day website copy exists so that a request is not lost if an email fails to arrive. The emailed copy is kept in our business records for as long as it is needed to respond to you, carry out any work you hire us for, and meet our legal and accounting obligations. If you do not become a client, you can ask us to delete your enquiry at any time.

When Information Is Shared

We share personal information only with the service providers that host this website and deliver our email, and only so they can provide those services to us.

We may also disclose information where the law requires it. If you hire us, details needed for the job, such as the site address, may appear on documents we must file, for example an electrical notification to the Electrical Safety Authority (ESA).

How We Protect Your Information

We use reasonable physical, organizational and technical safeguards suited to the information we hold.

The website uses an encrypted connection, access to form records and our inbox is limited to staff who need it, and website copies are deleted after 30 days. No system is perfectly secure, so we keep the information we collect to the minimum needed.

Access, Correction and Questions

You can ask to see, correct or delete the personal information we hold about you, or withdraw your consent to further contact, by emailing info@KCSGroup.ca or calling (647) 979-0549.

We will respond within the time PIPEDA allows. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada. We may update this policy from time to time; the date at the top of this page shows when it last changed.